Privacy Policy

Effective Date: 07/21/2025

Applies to: All services offered by Lighthouse AVL, including LAVL Community, LAVL Productions, LAVL Creative, and LAVL Business

Platform: Delivered via SuiteDash, public website(s), and client interactions

1. Scope

This privacy policy applies to our website, client portal, and all services provided through Lighthouse AVL within the United States.

2. Who We Are

Lighthouse AVL is a values-driven business that helps churches and organizations thrive through a range of professional services, including technology, creativity, and business systems. We operate under the simplified brand name LAVL to reflect the broad scope of our offerings beyond traditional audio-visual services.

Our services include:

- LAVL Community – Consulting, installations, and service plans

- LAVL Productions – Event production and equipment rentals

- LAVL Creative – Videography, branding, design, and digital content

- LAVL Business – Software, consulting, and systems for small businesses

These are services under the Lighthouse AVL brand, structured to allow for future growth or potential separation into subsidiaries if needed.

3. Information We Collect

We may collect the following types of information:

- Personal Information: Name, email address, phone number, organization info

- Billing Information: Handled securely by Stripe (we do not store full card or bank data)

- Banking Details: Verified via Plaid (we do not store full account or routing numbers)

- Project Files & Content: Documents, media, or other assets you share with us

- Usage Information: Website and portal usage through analytics tools like Google Analytics

4. How We Use Your Information

Your data is used to:

- Provide services and manage projects

- Process payments and invoices securely

- Communicate with you about your projects and accounts

- Improve our website, offerings, and user experience

- Deliver relevant marketing messages and retargeting ads

5. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your website experience.

These may include:

- Google Analytics – To understand how users interact with our site

- Facebook Pixel – To help deliver relevant marketing and retargeting ads

These cookies may collect non-personal identifiers like browser type, visit duration, and pages visited. You can control or disable cookies via your browser settings.

We do not sell your data to third parties.

6. Third-Party Services

We rely on secure, reputable third parties to deliver our services:

- Stripe – For secure payment processing

- Plaid – For ACH bank account verification

- SuiteDash – For CRM, client portal, and file sharing

- Google Workspace – For internal communication and document storage

- Sync.com – For secure, encrypted file backups (may store data outside the U.S.)

These providers are governed by their own privacy and security policies.

7. Data Security

We take reasonable steps to secure your information:

- Using encrypted connections (TLS 1.2+)

- Enforcing two-factor authentication for internal staff

- Limiting access to sensitive data

- Avoiding the use of unsupported (end-of-life) software

8. Data Retention

We retain customer data for the duration of our business relationship plus any period required by law (typically 7 years for financial records). Project files and creative assets are retained according to our service agreements or for a reasonable time after project completion.

9. Children’s Privacy

Our services are not directed to or intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from minors.

10. Your Rights

You have the right to:

- Request access to your personal data

- Request correction or deletion of data

- Withdraw consent to marketing communications at any time

To exercise these rights, contact: privacy@lighthouseavl.com

11. Policy Updates

We may update this policy to reflect changes in our services, tools, or practices. Updated versions will be posted on our website and/or client portal.

12. Contact

Lighthouse AVL

Email: privacy@lighthouseavl.com